FAQ’s | Divine Providence

( FAQ ) Frequently Asked Question Of Divine Providence Home Health

There are many question you may have of our services and company. Here are some of the most frequent questions we are asked plus, feel free to contact us now for any other questions you may not find here.

Q. What are the requirements for a patient to be eligible for home health care services?

A. To qualify for home health services, one must be:

  • Homebound due to illness or disability
  • Under the care of a physician who will authorize home health care
  • In need of intermittent skilled services that can be provided at home

Q. How is home care paid?

A. Home care is paid for by Medicare.


Q. What is covered by Medicare?

A. When a client qualifies for home care services, Medicare will cover 100% of home care services (i.e. Nursing, Physical Therapy, Home Health Aide, all other therapies, and Medical Social Services).


Q. How do I get home care?

A. You can receive home care by making a request to the agency from yourself, your family, a friend, doctor, or hospital discharge planner/ social service department. Contact us now.


Q. How do I know what service I need?

A. A qualified staff member will be able to evaluate your request and will make an initial visit to assist you in determining your plan for home health care. This visit is done at no cost to you.


Q. What is the difference between skilled home health (such as that provided by Divine Providence), private duty and custodial care?

A. Intermittent care is care provided periodically throughout your plan of care. Such as the nurse coming three (3) times a week and the home health aide two (2) times a week. This plan usually changes and is decreasing in visits according to your needs. The nurse’s and home health aide’s time is dependent upon the time it takes to complete her tasks. Medicare, Medicaid and insurance companies are primary payor sources. Private Duty care is also dependent upon your need but you decide how often you are in need of service. These staff members usually stay from 2-8 hrs, but could be scheduled up to twenty-four (24) as requested. This care is paid for privately or may be covered by a Long Term Care Plan or other insurance. Medicare does not pay for private duty services. Custodial Care is care provided for maintaining your own personal care such as dressing, bathing, and toileting because you need assistance on an on-going basis. Many insurance companies use this term for private duty services. This is also a fee for service arrangement and not covered by Medicare.


Q. If I have another home health agency, but want to switch to Divine Providence, what do I do?

A. You always have the right to choose your home health agency and to switch home health agencies. To switch home health agencies, simply contact us now. We will visit your home and get your signature on the needed forms. Then we will contact your doctor and your last home health agency to advise them that you have chosen to switch and to coordinate your care.


Q. Do I get the same staff member at my home each time?

A. Divine Providence strives to send the same caregivers to the same homes as much as possible. Because we are a team working together to provide the best possible service to you, because some patients occasionally need additional time, and because some team members will occasionally need time off, we will from time to time send different qualified caregivers to make sure you get the full attention needed.


Q. Who oversees what is done?

A. A team of highly qualified nurses reviews your care progress from the office and provides additional oversight and guidance to ensure that your care is coordinated and thorough.


Q. How do I know I can trust the people that come to my home?

A. Our staff are all interviewed, appropriate references are obtained, criminal background checks are done before a thorough orientation is done at time of hire. Our staff is licensed, bonded, insured, and supervised.


Q. How do I get in touch with Divine Providence Home Health?

A. You can call (773) 433-3320 anytime. Office business hours are 9 a.m. – 5 p.m Monday through Thursday and 9 a.m. – 4 p.m. on Fridays. Weekend and holidays are covered by an answering service and the on call nurse.


Q. Do I have to sign a contract?

A. No, there is no contract.